Returns & Refunds Policy

 

We want you to be happy with your items, however, if for any reason you are not, we’ll do our very best to make it right.

You have the right to cancel your order at any time up to 14 working days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you. It is vitally important that when you place your order you check that all details are correct, as we copy the text for personalised items directly from your order.

If you have noticed an error after you have placed an order please let us know ASAP on 07747 844545 or email enquiries@evoak.co.uk and, providing the item has not already been personalised, we can make the required changes.

Please get in touch if you need to cancel your order and we’ll refund your order excluding any delivery charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact.

If the item is damaged or faulty, we will also refund the returns postage as well as the relevant initial postage charge (if any).

Returns Address

Please sent your item(s) back in their original packaging, to the following address, including your details to ensure that we can identify your order. Please ensure that you contact us before returning an item.

Evoak handmade

Schoolhouse

1 Chapel Lane

Dyrham

SN14 8HA

 

Please note that items are still your responsibility until they reach us. We recommend sending them by a secure delivery method that covers the cost of the item and we cannot be held responsible for returned items that are lost or damaged in the post.

© 2020  evoak handmade

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The Schoolhouse Workshop

Dyrham,

SN14 8HA